http://m1faqs.com/knowledgemanager en-us http://m1faqs.com/knowledgemanager ActiveKB NX john.dwulet@mitchell1.com Fri, 10 Sep 2010 16:41:11 PDT 20 http://m1faqs.com/knowledgemanager/questions.php?questionid=76 Manager features Automatic Backups. This feature prompts you to automatically back up your data at pre-defined intervals (program startup, shut-down, or end of day) and then copies the files you ... John Dwulet Thu, 26 Aug 2010 02:38:07 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=162 This article is about installing a custom report to add a new entry to the Reports menu that allows users to see which customers currently have outstanding Revisions on file. NOTE: The included in ... Tim McDonnell Fri, 13 Aug 2010 21:58:19 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=206 Direct link to download the Teach yourself tutorial workbook: http://www.mitchell1support.com/docs/mgrteach56a.pdfDirect link to download the 'Putting Manager to Work' workbook: http://www.mitch ... John Dwulet Tue, 27 Jul 2010 18:37:12 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=205 Want to learn more? Don't have 25 to 30 minutes right now to watch a learning module. Our Quick Videos provide users with smaller bites; learn to perform specific tasks, review screen features, ... John Dwulet Wed, 26 May 2010 22:50:04 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=55 This is the routine to export data from the Print Preview screen; installation of select files will activate the 'envelope' icon. This allows you to “print” this data to a file forma ... Tim McDonnell Thu, 01 Apr 2010 20:46:27 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=105 Question: I copied the CRPE32.dll files from the shop mgmt installation CD. Why isn't the print preview envelope active? Answer: It sounds like you've copied the folder; the instructions call for ... Tim McDonnell Thu, 01 Apr 2010 20:21:40 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=136 Symptom: When user clicks on the Check Profit button from the Order screen or press F12 key, nothing happens. Secondly, during the installation of the Management software they may receive an e ... John Dwulet Wed, 31 Mar 2010 23:04:33 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=203 To get answers to most questions about networking our products, consult the Network Administrator's Guide at the link below:http://www.mitchellsupport.com/docs/Network%20Administrator.pdf Tim McDonnell Wed, 31 Mar 2010 22:58:20 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=83 Let’s look at fees/taxes applied by Fees button or by Attached Parts method, so as to be automatically applied when you sell tires. Some users report having two constant sales considerat ... Tim McDonnell Mon, 29 Mar 2010 19:14:39 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=202 Q: Getting ready to do annual inventory; are there reports to use during the actual inventory process? When finished, is there a faster way to update the item QOH (quantity on hand) than using Inv ... Tim McDonnell Sat, 27 Mar 2010 16:38:45 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=199 The attached documentation explains how to use the Export Report option visible on the print preview with any selected report.If you prefer to use filters to build your own custom export data file ... Tim McDonnell Tue, 23 Mar 2010 18:47:10 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=200 The attached documentation explains how to use filters to create a custom Export Data file.If you prefer to export existing report data with Export Report option visible on the print preview with ... Tim McDonnell Tue, 23 Mar 2010 18:46:38 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=201 NOTE: Mitchell 1 Tech Support cannot assist with this issue; the information within is provided as a courtesy.Fixing the WorldPAC access from shop management software problem caused by 3rd party ... Tim McDonnell Wed, 10 Mar 2010 18:46:44 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=198 Percentages Margin The percentage margin is the percentage of the final selling price that is profit. Markup A markup is what percentage of the cost price do you add on to get the selling pric ... John Dwulet Wed, 03 Mar 2010 15:59:10 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=126 Use the attached document to export shop mgmt data to Excel spreadsheet file.NEW! We've added a version that covers this procedure when using Excel 2007.NOTE 1: If you're using a ShopKey product, ... Tim McDonnell Wed, 17 Feb 2010 18:47:25 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=191 Problem: Napa catalog is very slowCause: Log file is too largeSolution: Select the text menu item 'Setup', then select 'Diagnostic Reports'. When the Diagnostic Reports window opens, remove the c ... John Dwulet Fri, 05 Feb 2010 03:32:04 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=193 Windows 7 Mitchell 1 now has answers for customers using or considering using Windows 7. Mitchell 1 customers can call 888.724.6742 or Contact Us. Solutions will vary by product. Tim McDonnell Tue, 02 Feb 2010 00:01:32 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=192 The shop management software includes a Profit Wizard (F12) to see at a glance how your shop's profit picture looks on the particular order being viewed. We know there are other factors beyond par ... Tim McDonnell Sat, 30 Jan 2010 18:05:39 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=190 If user loses access to web-based repair and/or estimating after reinstall of mgmt software running (or more rarely a quarterly shop management update by Winner's Circle or Supercharged CD), the u ... Tim McDonnell Fri, 15 Jan 2010 19:33:06 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=189 If your 5.x shop management program was installed without the training videos developed specifically for the product, you may add them after the fact with your shop management installation CD. Fol ... Tim McDonnell Wed, 18 Nov 2009 17:14:14 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=156 Change Ownership function is available to users in the 3 tab file maintenance view. This is accessed by using Utilities menu and selecting Customer or Vehicle screen (depending on which informatio ... Tim McDonnell Sat, 31 Oct 2009 17:37:38 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=188 Click on and use Search on Purchase Orders by Vendor, Part #, date range, etc. Tim McDonnell Fri, 30 Oct 2009 22:47:52 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=186 The shop management software includes Followup Letters & Postcards that shop should take advantage of. This means that the template letters should be adjusted and personalized before sending them ... Tim McDonnell Fri, 30 Oct 2009 22:27:22 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=187 Here's how to use the part mechanism to handle unusual tax or fee items; Tim McDonnell Fri, 30 Oct 2009 22:27:11 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=185 Need to remove some "wrong" words from your custom dictionary so that they are considered misspelled again? Here's how:1. Close down your shop management software first.2. Locate the custom.vtd fi ... Tim McDonnell Fri, 30 Oct 2009 21:57:29 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=27 UPDATE: Go to http://www.managerfiles.com and run item #18 (number subject to change) - the vspell.exe. Please note that shop mgmt program should be closed before running it.Solution 1: Rename ... John Dwulet Fri, 30 Oct 2009 21:46:26 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=183 TIP: To find a customer by first name, type a comma (",") then a few letters of the first name. All of the first names that match those characters will be listed for you to select from. An example ... Tim McDonnell Mon, 28 Sep 2009 17:45:28 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=182 Screen preferences (column locations + width) are stored to a User name. Whether users migrate from legacy 5.9.x software or start with SE 6.x as a new program, it is important to know how to crea ... Tim McDonnell Mon, 21 Sep 2009 01:27:42 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=181 Attached is a document (shortcuts.pdf - download link below) that displays all of the keyboard shortcuts per screen in the shop management software. It applies to both legacy 5.9.x or the newer 6. ... Tim McDonnell Thu, 10 Sep 2009 17:48:25 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=100 How to Configure Manager to email docuements pdf Attachements PDF Factory installs as another printer option allowing shop mgmt users to email Estimates, Revisions, Invoices or any Report ... Tim McDonnell Tue, 01 Sep 2009 20:50:01 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=180 The Comeback flag is established on the Symptoms screen. It includes a checkbox to establish the linkage between this second RO and the original RO where the problem was believed to be fixed. When ... Tim McDonnell Tue, 18 Aug 2009 15:34:57 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=179 This is an opportunity for shop mgmt software customers to subscribe to a periodical summary of new training resources made available recently. Here's Tim's update:August 1st, 2009NEW in Quick A ... Tim McDonnell Sat, 01 Aug 2009 19:48:07 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=173 There may be occasions where it becomes necessary to remove a previously assessed Late Fee from a customer's balance. This is accomplished in the (F5) Batch Payment window with a Remove Fee button ... Tim McDonnell Thu, 30 Jul 2009 17:08:09 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=174 To ensure that any changes you make to the column width(s) or display order on the Work-In-Progress or Order screens are saved, make sure that there is at least one name in User List. (If program ... Tim McDonnell Thu, 30 Jul 2009 17:06:31 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=113 NOTE: Click on UserList and be sure there is at least one name that these changes can belong to; if Default User is displayed in the lower RH corner, click on Add in UserList to create a new ent ... Tim McDonnell Thu, 30 Jul 2009 17:00:30 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=170 Go to Reports - Followup tab, double click any report entry (FL) to get to Followup tabs. Change selector and set date range as shown with #4. Click Search.The results are listed; click on Print ... Tim McDonnell Fri, 17 Jul 2009 17:48:00 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=108 Web Integration Instructions Your Management program now includes the option to integrate to OnDemand5.com or ShopKey5.com if you are already a subscriber. During the Quarterly Update (08-2) ... John Dwulet Tue, 26 May 2009 14:02:12 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=168 Sometimes you need something from a vendor that is not integrated to the shop mgmt software for electronic parts ordering & automatic Purchase Order generation. Here are the steps to manually crea ... Tim McDonnell Tue, 19 May 2009 21:29:37 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=78 So you’d like to say thanks to a current customer for sending you a new customer with some token of appreciation; how and where do you register this referral activity between these custome ... Tim McDonnell Sat, 09 May 2009 00:45:14 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=167 To speed up the task of checking invoice items for Category data gaps, we're created a new report tool to assist users. Use this installer to automatically add a Missing Category report under the ... Tim McDonnell Thu, 30 Apr 2009 21:23:17 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=112 NOTE: Check your 'Enforce Mileage In' setting; Setup, Shop Data, Screen View tab. There is a checkbox for Enforce Mileage In; if set to Yes, change it to No for the time being.Best practice is t ... Tim McDonnell Wed, 29 Apr 2009 21:31:23 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=165 RequirementsThe computer system requirements for Mitchell Manager and ShopKey System and Activant are the same as when using any other electronic catalog. Ideally the shop should be using Window ... John Dwulet Tue, 28 Apr 2009 19:42:49 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=166 Mitchell 1 Manager and ManagerPlus and ShopKey version 5.9.5 now integrates with NexPart / PartsPlus web based catalogs. See attached PDF file to configure your system. John Dwulet Tue, 28 Apr 2009 19:39:42 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=164 This article is about installing a custom report to add a new entry to the Reports menu that allows users to see which vehicle Recommendarions have been marked as having a Followup effort created ... Tim McDonnell Fri, 24 Apr 2009 20:51:50 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=161 The pdffactory program can also be used to email Balance Due Statements to customers. The settings are a bit different so follow these steps: 1) Select Balance Due Statements as your document2) Ch ... Tim McDonnell Wed, 08 Apr 2009 04:10:39 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=158 Attempting to link a Vendor record to FirstCall, Activant or eStore throw an error "Vendor Code could not be save to registry". The exact error is displayed below. This error is also possible a ... John Dwulet Fri, 27 Mar 2009 22:30:38 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=157 It is possible within Followup tabs to filter a list of customers who's last invoice falls into a prior date range. The following exercise includes creating a postcard to send inactive customers t ... Tim McDonnell Thu, 26 Mar 2009 03:05:17 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=155 Access the Experts Using the Schedule document!http://m1faqs.com/userdocs/ExpertsUsingSchedule.pdf Tim McDonnell Sat, 14 Mar 2009 22:28:47 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=56 NOTE: Every shop will have a different degree of database cleanup to do; we can only provide the basic concepts here.PREVENT creating duplicates by making sure that EVERY person knows to ALWAYS ... Tim McDonnell Thu, 12 Mar 2009 21:26:40 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=154 You need to take the item down to ZERO QOH so that it is forced to start calulating Avg Cost all over again. 1. Go to Inventory List screen, enter the part number and click Search.2. With th ... Tim McDonnell Thu, 12 Mar 2009 19:59:17 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=153 NOTE: Consult your printer documentation. Try changing the printer tray definition from letter (8.5" x 11") to legal (8.5" x 14"). This will cause the body of the document to gain a little more ro ... Tim McDonnell Thu, 12 Mar 2009 19:51:36 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=152 Q. Sometimes I notice that report numbers don't match between different reports. Why is this?A. Typically, the reports include/exclude some factor (taxes, commissions, sublets, etc) that account f ... Tim McDonnell Sat, 07 Mar 2009 21:16:23 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=151 Instructions for performing a Mail Merge with mgmt database and Word are found in this group of workshop documents.http://m1faqs.com/userdocs/ Tim McDonnell Fri, 27 Feb 2009 18:43:10 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=150 Create a "part" to quickly apply an NSF fee item for your trouble. Point the account revenue to NSF and track it accurately. If you want to have an easy repeatable NSF charge mechanism, create ... Tim McDonnell Mon, 23 Feb 2009 18:28:44 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=149 NAPA CATALOG AND WINDOWS ONECARE ISSUEby gordiesgarage on Sat Jan 24, 2009 2:24 am For the past 7 months or so it has taken 1-2 mins to connect to my local Napa store to order parts. This was ... John Dwulet Fri, 23 Jan 2009 22:13:07 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=106 Question: When we start up our shop mgmt software, there is a long delay with a Windows hourglass, then a warning message displays that says "Catalog could not be started". Can we change a setting ... John Dwulet Mon, 12 Jan 2009 17:36:31 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=23 v Accounts Receivable Aging Detail – Accounting ReportProvides a detailed listing of all invoices with outstanding balances including any applied payments. Broken out by 30, 60 & 60+ d ... Tim McDonnell Sat, 03 Jan 2009 02:24:25 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=90 Not every customer solicited through CRM will present the shop with the coupon(s) sent, but the mailing did it’s job. People may call or drop by asking about their 112,500 mi. service. Tha ... Tim McDonnell Sat, 03 Jan 2009 02:10:44 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=84 Items transfer to order screen below the highlighted line. If you need to change the order, cut and paste functions allow you to do this; look to the Edit menu for these options. 1. Using your ... Tim McDonnell Sat, 03 Jan 2009 01:57:50 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=145 Each report is designed to answer specific questions and not comparisons between them. One report may factor commissions, reflect credits, include taxes, whereas another report doesn't. Here is ... Tim McDonnell Wed, 31 Dec 2008 17:59:47 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=143 Installing Customer non-tax reportObjective: adding custom report to software for verification of customers marked non-taxable. Files Required: CustNonTax.rpt User Requirements: Must be abl ... Tim McDonnell Tue, 30 Dec 2008 17:56:55 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=142 Use these steps to generate a master list of all customers for holiday mailing labels:1. Go to Reports, select the Followup tab; you'll open up on the History tab as shown below.2a. Change BOTH ... Tim McDonnell Sat, 22 Nov 2008 18:32:27 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=141 Q. I want to go back and watch some of the Training Videos, but I get an error message about Data Movie Path?A. If it's been a while, perhaps the videos are in a different location or no longer ... Tim McDonnell Wed, 15 Oct 2008 20:41:29 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=81 How Do I Swap A Customer’s Personalized Plate To Their 2nd Car? (NOTE; Both Vehicles are in History file) Assuming that both vehicles will remain on file: Need to call up the 1st vehicl ... Tim McDonnell Thu, 09 Oct 2008 01:02:44 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=21 Within the program, pressing F3 (Utilities, Find Customer) provides access to where you can enter a VIN number and search within Manager for that vehicle and then launch an Estimate or Repair Or ... Tim McDonnell Thu, 09 Oct 2008 00:58:47 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=139 All reports demonstrated in one PDF file John Dwulet Thu, 02 Oct 2008 23:11:51 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=137 Want to help your shop use Service Intelligence more? Setup SI for use in Manager! Follow these FIVE simple instructions to get your shop's Service Advisor more in tune with using Service Intell ... John Dwulet Fri, 05 Sep 2008 23:42:12 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=135 This is a common problem that results from retroactively changing the Customer tax status to non-taxable sometime after the initial entry, but not also changing the Vehicle tax status and then cre ... Tim McDonnell Wed, 13 Aug 2008 20:20:03 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=77 Next time you do an LOF for a customer, use Windows copy and paste to keep a copy over in Revisions - Sub Estimate #9. That way it can be easily be copied and pasted into the Estimate or Repair ... Tim McDonnell Wed, 13 Aug 2008 20:19:31 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=80 When I pay/post an invoice, one of the payment types is “Charge”. I have updated all my payment types in Standard Tables/ Income-Cash Accounts/Cash Accounts and “Charge” ... John Dwulet Wed, 13 Aug 2008 20:18:17 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=104 The mgmt software includes a Late Fee function but that doesn't fit this particular need of applying now without the wait for Fee Assessment Day. It is possible to use the Part mechanism to buil ... Tim McDonnell Wed, 13 Aug 2008 20:17:31 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=20 Shop Mgmt Software requires internally generated Invoices for the bulk of accounting reporting. NOTE: You can click on Options at bottom of Order screen and un-check Shop Supplies and/or HazMat ... Tim McDonnell Wed, 13 Aug 2008 20:17:03 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=74 Unzip the attached file to c:\windows\system32 with the help of technical support John Dwulet Wed, 13 Aug 2008 20:13:49 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=134 The attached document includes text for the standard set of Symptoms that are included in the mgmt software installation. It is prepared in a table format so that users can copy & paste text to ad ... Tim McDonnell Tue, 29 Jul 2008 17:09:10 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=133 When a user is in an RO or Invoice (not estimate), if he navigates into the NAPA catalog, upon return we record the vehicle description used during that last catalog session. If the user then ... John Dwulet Thu, 24 Jul 2008 16:24:09 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=9 A utility to Set the highlighting color within your software is easily run - the posted programs will set a specific color outline around the active control or dialog box within your management ... John Dwulet Wed, 16 Jul 2008 01:52:56 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=79 Many shops report that they can stay busy when they go back to their customer database and send out Recommendations letters. Typically they date-range back 6 months to a year and prompt customer ... Tim McDonnell Mon, 14 Jul 2008 18:50:38 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=124 It is to the shop's advantage to always make their customers aware of existing Recommendations for work filed in their vehicle's record. To make Recommendations text appears on their Repair Order: ... Tim McDonnell Mon, 14 Jul 2008 18:48:49 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=128 On occasion a part looked up using Nexpart or WiseConnect returns a status of not found. The response from the catalog by default listed the default location which had a quantity available of -0-. ... Tim McDonnell Thu, 10 Jul 2008 03:52:32 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=127 Mitchell 1 recommends using business class computers. Although custom-built clone machines may run well, the majority of problems result from poorly engineered equipment. Mitchell 1 recommends u ... John Dwulet Wed, 02 Jul 2008 16:21:33 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=82 Shop Management software ships with an Import Data Utility which allows you to import a properly formatted Microsoft Access database of customer, vehicle, vendor and inventory information. The ... John Dwulet Wed, 25 Jun 2008 17:01:29 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=85 Question: Is there a way to change the payment type in the “Apply Payments Dialog Box”? We have a need to include “Electronic” payments. Answer:1) Go to Setup, Standard ... John Dwulet Wed, 25 Jun 2008 16:54:27 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=12 NOTE: To restore vehicle history to be completely accurate, we recommend un-posting previous invoices, correcting mileage readings, beginning with the invoice where the mistake occured and worki ... John Dwulet Wed, 25 Jun 2008 16:51:10 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=11 Click on UserList icon Click on Add to create a User Name (or job function) Click on OK; this name becomes active In the lower RH corner, next to the version number, you should now see th ... John Dwulet Wed, 25 Jun 2008 16:49:40 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=125 DPR must be installed on the computer that is the host for your management system database. When you are ready to install, please review the attached document. John Dwulet Tue, 24 Jun 2008 23:43:22 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=25 Windows XP shown 1. Click on Start then select Control Panel 2. Select the Date, Time, Language and Regional Options Control Panel - Category Mode Control Panel - Classic mode 3. The regio ... John Dwulet Thu, 12 Jun 2008 18:32:45 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=53 If a USB Storage Device Is Not Already Installed on the Computer If a USB storage device is not already installed on the computer, assign the user or the group Deny permissions to the following ... John Dwulet Thu, 12 Jun 2008 18:13:16 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=22 If you get this error message when attempting to access SHOPCAT from Manager with a 2006 or newer vehicle, but everything works in SHOPCAT run stand-alone, replace the cas.dat file which is found ... John Dwulet Wed, 11 Jun 2008 20:39:49 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=26 Printer Error Problem Troubleshooting Tip 504- Report Not Found You have selected a report that does not exist. The report file no longer exist, which means the Serie ... John Dwulet Wed, 11 Jun 2008 20:19:21 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=43 Posting orders and applying payments to an order are two completely separate functions. An invoice can be posted without applying a payment; a payment can be made to an invoice that has not been ... John Dwulet Wed, 11 Jun 2008 20:18:33 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=54 The Materials used reports found under the management tab chops off quantities greater than 99. Download both attached files to your Management system program directory. Both reports have had th ... John Dwulet Wed, 11 Jun 2008 20:17:06 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=44 When you post an invoice with a current balance, the invoice will be posted as a Charge and will appear on the Posted Order Report. Since you have not collected any form of payment for that invo ... John Dwulet Wed, 11 Jun 2008 20:14:58 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=42 June 2008 UPDATE: Version 5.9.5.14 or newer handle this configuration under Setup, Special Maintenance as Toggle Catalog Availability. NOTE: You must be on the front (aka "splash") product scree ... John Dwulet Wed, 11 Jun 2008 19:56:52 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=35 If you browse the customer’s computer you should find the following directory: C:\Program Files\Common Files\Installshield\Professional\Runtime\. If you see 2 different numbered director ... John Dwulet Wed, 11 Jun 2008 19:49:27 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=73 The Transfer button for the FirstCall and Activant catalog will not work on some systems with Norton AntiVirus installed. Attached is a document detailing how to configure Norton to allow the expe ... John Dwulet Wed, 11 Jun 2008 19:47:39 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=45 The 'Sales Receipts Summary Report' summarizes the totals of two different reports, the 'Cash Receipts Report' and the 'Posted Orders Report.' The totals of the top section (Receipts Summary) sh ... John Dwulet Wed, 11 Jun 2008 19:17:30 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=19 The inventory record that was last sold is considered the master record.When we merge two parts with the same part number, the values for the following fields are accumulated into the values in th ... John Dwulet Wed, 11 Jun 2008 18:03:29 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=2 Solution On the server in the mdb folder, check series20.inf or series10.inf file under the [Database] section. Set the value "Hostname =" to a blank value. Save the file and restart the ... John Dwulet Wed, 11 Jun 2008 18:02:06 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=4 1. Customer is running Database Utility while the program is still open. Solution: Close mgmt program before running utility. 2. Database Conversion is run on a database file that is set to 'read ... John Dwulet Wed, 11 Jun 2008 18:00:59 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=1 After pressing the 30/60/90 button you receive a message that says, "Cannot start your application. The workgroup information file is missing or opened exclusively by another user." This error ... John Dwulet Wed, 11 Jun 2008 17:56:06 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=29 The share on the host is set to 'read-only'. To check the share on Windows XP, right-click the host share, click "Sharing and Security". Then make sure "Allow network users to change my files" is ... John Dwulet Wed, 11 Jun 2008 17:54:37 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=58 If you lost access to Estimator (OEM Parts & Labor) after updating Shop Mgmt, read this: Below is a registry patch (mitchell.reg) to correct the lost connection from Manager to Estimator. Click ... John Dwulet Sun, 08 Jun 2008 08:24:42 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=75 Whatever fax software you install (WinFax, etc) creates an entry in the list of available Windows printers. Go to Setup, Reports/Printers and change the selector bullet to Fax Printer to make ... John Dwulet Sun, 08 Jun 2008 06:18:38 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=28 Buy 20 widgets for $10 each. You now have 20 of those widgets on the shelf, you spent $200.00 for that inventory (# of units) x (last cost paid), or in this case 10x20=$200. The average cost o ... John Dwulet Thu, 05 Jun 2008 04:20:45 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=52 A template error is causing the wrong value to be displayed. Download and copy the attached file (teckwrk3.rpt) to your Management system program directory to correct the problem. John Dwulet Thu, 05 Jun 2008 03:54:34 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=51 The customer (shop/installer) must be a registered service dealer on the IAP Administration website for the store’s distributor. Every store (or warehouse) that is setup on IAP has a uniq ... John Dwulet Thu, 05 Jun 2008 03:52:20 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=24 Solution: Possible Solution is to fix MDAC 2.8 under this link http://www.macropool.com/en/download/mdac_xp_sp2.html or the instructions below. How to Repair MDAC on a Windows XP computer with S ... John Dwulet Thu, 05 Jun 2008 01:34:14 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=10 If you have set grid colors and they now appear all black, click on the UserList button on the main toolbar. When the UserList dialog opens, click on the 'Default' button, then click on OK.Click ... John Dwulet Wed, 04 Jun 2008 23:08:34 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=46 Attached is a registry patch to correct the lost connection from Shop Mgmt to Estimator, click on the file to install, no need to re-install or re-register. John Dwulet Fri, 23 May 2008 23:00:49 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=69 Credentials required User: Password: Technical Support: (800)-648-8991 Requirements ManagerPlus or Manager Version 5.7 or greater and a Broadband Internet Connection Medium Thin C ... John Dwulet Mon, 19 May 2008 18:33:54 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=68 Requirements ManagerPlus or Manager Version 5.9 -Broadband Internet Connection Medium Web based catalog; UPDATE: the Q4 2007 Mitchell implementation does include real-time cost and availab ... John Dwulet Mon, 19 May 2008 18:33:14 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=67 Credentials required Vendor = Seller Id = username = Password = Group name = Requirements The computer system requirements for Mitchell Manager System and FirstCall are the same as wh ... John Dwulet Mon, 19 May 2008 18:32:30 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=66 eStore Credentials Vendor = Seller Id = username = Password = Group name = Requirements The computer system requirements for Mitchell Manager System and EStore are the same ... John Dwulet Mon, 19 May 2008 18:31:55 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=62 Requirements ManagerPlus or Manager version 5.7 or better and a Broadband Internet Connection. Medium Thin Client Web based catalog, the ACL application must be i ... John Dwulet Mon, 19 May 2008 18:31:20 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=65 Generic eStore Account Credentials required Vendor =Seller Id =username =Password =Group name = Requirements The computer system requirements for Mitchell Manager System and Ac ... John Dwulet Mon, 19 May 2008 18:30:30 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=103 Some users may see an unintended (wrong) catalog displayed when selecting a vendor associated with the Activant button. This is typically caused by a misconfiguration of the user’s computer ... John Dwulet Fri, 25 Apr 2008 20:56:03 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=102 Some Nexpart catalog users connected to specfic warehouses may experience price changes when clicking on 'Price Check' or 'Order Parts' from the screen displayed below.A patch has been made availa ... John Dwulet Fri, 14 Mar 2008 18:27:11 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=97 Some users may receive Script errors while in the Nexpart catalog. This is typically a mis-configuration of the user’s computer. The user will usually have a very large cache setup in Inte ... John Dwulet Thu, 13 Mar 2008 04:40:10 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=96 Some users when starting the Nexpart catalog session will see the wrong Year / Make / Model identified in the in catalog, even though the windows title displays the correct Yeam / Make Model. Th ... John Dwulet Thu, 13 Mar 2008 04:39:38 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=98 Can’t see Running Order Total on Nexpart screen Users who cannot see the running total in the lower right hand corner of the Nexpart catalog must change the font size used by Internet ... John Dwulet Thu, 13 Mar 2008 04:38:34 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=101 On occasion you may open the Nexpart catalog and notice the Year Make Model is not being properly identified. This is commonly caused by establishing a 'fully qualified' vehicle in the manageme ... John Dwulet Thu, 13 Mar 2008 04:27:40 GMT http://m1faqs.com/knowledgemanager/questions.php?questionid=72 The attached PDF document details the configuration and use of the Nexpart catalog.See Nexpart.pdf below. John Dwulet Thu, 13 Mar 2008 03:32:12 GMT