Check for popup blocker programs preventing the SVG window from opening. Norton Pop-up blocker is the most common problem seeHow to disable Pop-up blockers.
Disable Script blocking in Norton Antivirus.
Check to see if Freedom Internet Security Software is installed (Also known as Telus Internet Security and numerous other names). Disabling the Freedom software will NOT fix the problem. It will need to be uninstalled, below are links for help uninstalling.
See if other Firewall, Security Bundles, or popup blocker software are installed (look in add/remove programs). They may need to be reconfigured, disabled, or uninstalled.
