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Frequently asked question & fixes for shop management software
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There were 122 articles found in this category:

  1. questionError Code -2 Is Share Setting
    The share on the host is set to 'read-only'. To check the share on Windows XP, right-click the host share, click "Sharing and Security". Then make sure "Allow network users to change my files" is checked.
  2. questionFix Lost Access to Estimator (OEM Parts & Labor)
    If you lost access to Estimator (OEM Parts & Labor) after updating Shop Mgmt, read this: Below is a registry patch (mitchell.reg) to correct the lost connection from Manager to Estimator. Click on the file to run it, no need to re-install products or re-register data. mitchell.reg 1. Download ...
  3. questionHow To Setup Fax for Estimates, Invoices, Revisions, etc
    Whatever fax software you install (WinFax, etc) creates an entry in the list of available Windows printers. Go to Setup, Reports/Printers and change the selector bullet to Fax Printer to make your selection: Click OK to save your choice and you’re ready to use it. This will set every F ...
  4. questionHow ManagerPlus Calculates Last Cost / Avg Cost
    Buy 20 widgets for $10 each. You now have 20 of those widgets on the shelf, you spent $200.00 for that inventory (# of units) x (last cost paid), or in this case 10x20=$200. The average cost of each of the widget is $10.00. Logically the total value is $200.00. Now we add another 20 widgets t ...
  5. questionTechnician Worksheet with Pay Hrs Always Comes Out To 3,000 Hrs?
    A template error is causing the wrong value to be displayed. Download and copy the attached file (teckwrk3.rpt) to your Management system program directory to correct the problem.
  6. questionSetup An IAP Vendor For Use With Activant or eStore Button
    The customer (shop/installer) must be a registered service dealer on the IAP Administration website for the store’s distributor. Every store (or warehouse) that is setup on IAP has a unique Internet website (URL) address. If you know the URL for the store’s website, you can get ...
  7. question"DBTUILS" Error, Provider Cannot Be Found, Yellow Triangle with ! or Blank Error Screen
    Solution: Possible Solution is to fix MDAC 2.8 under this link http://www.macropool.com/en/download/mdac_xp_sp2.html or the instructions below. How to Repair MDAC on a Windows XP computer with SP1 or no ServicePack installed. Delete any ODBC keys relating to the Management program by following t ...
  8. questionGrid Colors Lost; All Appear Black
    If you have set grid colors and they now appear all black, click on the UserList button on the main toolbar. When the UserList dialog opens, click on the 'Default' button, then click on OK. Click on the WIP button to return to the main splash screen and select Setup / Special Maintenance / Grid ...
  9. questionEstimator Functionality Lost After Updating Manager?
    Attached is a registry patch to correct the lost connection from Shop Mgmt to Estimator, click on the file to install, no need to re-install or re-register.
  10. questionCatalog Configuration: WorldPAC
    Credentials required User: Password: Technical Support: (800)-648-8991 Requirements ManagerPlus or Manager Version 5.7 or greater and a Broadband Internet Connection Medium Thin Client Web based catalog, the WorldPac application must be installed on the workstation prior to configuring ve ...
  11. questionCatalog Configuration: NAPA
    Requirements ManagerPlus or Manager Version 5.9 -Broadband Internet Connection Medium Web based catalog; UPDATE: the Q4 2007 Mitchell implementation does include real-time cost and availability. Users must be sure to update all workstations by running the Q4 Winners Circle of Support or Super ...
  12. questionCatalog Configuration: FirstCall
    Credentials required Vendor = Seller Id = username = Password = Group name = Requirements The computer system requirements for Mitchell Manager System and FirstCall are the same as when using any other electronic catalog. Ideally the shop should be using Windows 2000 or XP and the netwo ...
  13. questionCatalog Configuration: Estore
    eStore Credentials Vendor = Seller Id = username = Password = Group name = Requirements The computer system requirements for Mitchell Manager System and EStore are the same as when using any other electronic catalog. Ideally the shop should be using Windows 2000 or XP and the networ ...
  14. questionCatalog Configuration: Carquest
    Requirements ManagerPlus or Manager version 5.7 or better and a Broadband Internet Connection. Medium Thin Client Web based catalog, the ACL application must be installed on the workstation prior to configuring vendor. The catalog client installation files can be found on the Manager ...
  15. questionCatalog Configuration: Activant
    Generic eStore Account Credentials required Vendor = Seller Id = username = Password = Group name = Requirements The computer system requirements for Mitchell Manager System and Activant are the same as when using any other electronic catalog. Ideally the shop should be using Windows 2000 ...
  16. questionActivant Catalog: Wrong catalog appears
    Some users may see an unintended (wrong) catalog displayed when selecting a vendor associated with the Activant button. This is typically caused by a misconfiguration of the user’s computer. The user will likely have a very large and old cache setup in Internet Explorer. The easy fix i ...
  17. questionNexpart: Price Check returns wrong prices
    Some Nexpart catalog users connected to specfic warehouses may experience price changes when clicking on 'Price Check' or 'Order Parts' from the screen displayed below. A patch has been made available for you at http://m1faqs.com/fix/Q2-Update.exe - download this file to your desktop. You must ...
  18. questionNexpart: Script errors while in the Nexpart catalog
    Some users may receive Script errors while in the Nexpart catalog. This is typically a mis-configuration of the user’s computer. The user will usually have a very large cache setup in Internet Explorer. The easy fix is to delete the temporary Internet Explorer files by opening IE, click ...
  19. questionNexpart: Displays wrong Year / Make / Model
    Some users when starting the Nexpart catalog session will see the wrong Year / Make / Model identified in the in catalog, even though the windows title displays the correct Yeam / Make Model. The easy fix is to delete the temporary Internet Explorer files by opening IE, click on Tools / Interne ...
  20. questionNexpart: Can’t see Running Order Total on Nexpart screen
    Can’t see Running Order Total on Nexpart screen Users who cannot see the running total in the lower right hand corner of the Nexpart catalog must change the font size used by Internet Explorer. Open Internet Explorer and select the ‘Page’ icon found in the upper right hand ...
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