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Category » Shop Management Solutions

There were 122 articles found in this category:

81. Import Data Into Shop Mgmt Database
    Shop Management software ships with an Import Data Utility which allows you to import a properly formatted Microsoft Access database of customer, vehicle, vendor and inventory information. The process is covered in Appendix C of the User’s Guide which may be accessed at: http://www.mitch ...
82. How Do I Add/Edit Payment Types?
    Question: Is there a way to change the payment type in the “Apply Payments Dialog Box”? We have a need to include “Electronic” payments. Answer: 1) Go to Setup, Standard Tables and select Income/Payment Types tab. 2) Change the selector bullet to Payment Types; you̵ ...
83. Printing Error: Odometer In Validation Msg By System
    NOTE: To restore vehicle history to be completely accurate, we recommend un-posting previous invoices, correcting mileage readings, beginning with the invoice where the mistake occured and working forward. Repost the invoices as they are corrected. The Enforce Mileage In program function is bl ...
84. Save Your Changes To WIP and Order Screens
    Click on UserList icon Click on Add to create a User Name (or job function) Click on OK; this name becomes active In the lower RH corner, next to the version number, you should now see the name you added instead of Default User. Changes made to WIP, Order screen and Default Service Writer w ...
85. Data Protection User Guide
    DPR must be installed on the computer that is the host for your management system database. When you are ready to install, please review the attached document.
86. Mgm Locks Up After Attempt To Print Letter / Postcard
    Windows XP shown 1. Click on Start then select Control Panel 2. Select the Date, Time, Language and Regional Options Control Panel - Category Mode Control Panel - Classic mode 3. The regional setting tab should be set to English (United States) Also verify the date and time settings.
87. Disable USB Port To Prevent Copying Of Your Database
    If a USB Storage Device Is Not Already Installed on the Computer If a USB storage device is not already installed on the computer, assign the user or the group Deny permissions to the following files: • %SystemRoot%\Inf\Usbstor.pnf • %SystemRoot%\Inf\Usbstor.inf When you do so, user ...
88. "Cannot Locate Vehicle" - ShopCAT Button Inside Mgmt
    If you get this error message when attempting to access SHOPCAT from Manager with a 2006 or newer vehicle, but everything works in SHOPCAT run stand-alone, replace the cas.dat file which is found on the Winners Circle of Support or Supercharge quarterly update CD. The file is located in the leas ...
89. Mgmt System - Error Codes List
    Printer Error Problem Troubleshooting Tip 504- Report Not Found You have selected a report that does not exist. The report file no longer exist, which means the Series software needs to be reinstalled. 513- Invalid Printer The printer dirver for the printer you specified is missing. ...
90. Invoice# Appears On Posted Orders Report But Not On Cash Receipts Report
    Posting orders and applying payments to an order are two completely separate functions. An invoice can be posted without applying a payment; a payment can be made to an invoice that has not been posted. For convenience, an invoice can be 'Paid' and 'Posted' in a single step using the 'Pay/Post ...
91. Materials Used Report Template Supports 100+ Quantities
    The Materials used reports found under the management tab chops off quantities greater than 99. Download both attached files to your Management system program directory. Both reports have had the quantity column widened. Typically you would copy the files to c:\mitchell1\manager\series2 (Mana ...
92. Posted Order Report Totals Higher Than Totals On Cash Receipts Report
    When you post an invoice with a current balance, the invoice will be posted as a Charge and will appear on the Posted Order Report. Since you have not collected any form of payment for that invoice, it will not appear on the Cash Receipts Report. That is why the totals on the Posted Order Repor ...
93. Activant Button Cannot Be Turned On By CTRL+ALT+I
    June 2008 UPDATE: Version 5.9.5.14 or newer handle this configuration under Setup, Special Maintenance as Toggle Catalog Availability. NOTE: You must be on the front (aka "splash") product screen to access the Special Maintenance functions. Another program is trapping the sequence CTRL-ALT-I. ...
94. Shop Mgmt Installation Quits After Install Type Option Is Selected
    If you browse the customer’s computer you should find the following directory: C:\Program Files\Common Files\Installshield\Professional\Runtime\. If you see 2 different numbered directories within this folder, then they have multiple versions installed that are conflicting. Having mult ...
95. Transfer Button Fails In FirstCall or Activant
    The Transfer button for the FirstCall and Activant catalog will not work on some systems with Norton AntiVirus installed. Attached is a document detailing how to configure Norton to allow the expected transfer of parts.
96. Posted Orders 'Grand Total' Differs From 'Sales Receipts Summary' Total
    The 'Sales Receipts Summary Report' summarizes the totals of two different reports, the 'Cash Receipts Report' and the 'Posted Orders Report.' The totals of the top section (Receipts Summary) should match the totals on the 'Cash Receipts Report,' as long as both reports are using the same date ...
97. Inventory Merge - Which Part Is Master
    The inventory record that was last sold is considered the master record. When we merge two parts with the same part number, the values for the following fields are accumulated into the values in the ‘Master’ record: Total Cost, On Hand, On Order, Committed, Core Quantity, Month-to-Da ...
98. My System Reports "Cannot locate machine "computername"
    Solution On the server in the mdb folder, check series20.inf or series10.inf file under the [Database] section. Set the value "Hostname =" to a blank value. Save the file and restart the management system.
99. 3051 Error - Utilities With Program Open or Read-Only
    1. Customer is running Database Utility while the program is still open. Solution: Close mgmt program before running utility. 2. Database Conversion is run on a database file that is set to 'read-only'. Solution: Turn off the 'read-only' bit on the system database file (smcore32.mdb or skcore32 ...
100. 30/60/90 Button Error Msg - How To Fix
     After pressing the 30/60/90 button you receive a message that says, "Cannot start your application. The workgroup information file is missing or opened exclusively by another user." This error means that the cmdsys.pps file is corrupted and is not allowing access to the 30/60/90 information. ...