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Frequently asked question & fixes for shop management software
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There were 122 articles found in this category:

  1. questionMgmt Files Recommended for Backup EVERY Day
    Manager features Automatic Backups. This feature prompts you to automatically back up your data at pre-defined intervals (program startup, shut-down, or end of day) and then copies the files you would need to restore your database to a location you specify. You set the location (Drive letter an ...
  2. questionInstall Revisions Report
    This article is about installing a custom report to add a new entry to the Reports menu that allows users to see which customers currently have outstanding Revisions on file. NOTE: The included instructions (Word or pdf versions) MUST be followed precisely; if you are not confident that you have ...
  3. questionManager/ManagerPlus - ShopKey ServiceWriter/Management Workbooks
    Direct link to download the Teach yourself tutorial workbook: http://www.mitchell1support.com/docs/mgrteach56a.pdf Direct link to download the 'Putting Manager to Work' workbook: http://www.mitchell1support.com/docs/mgrwork56a.pdf
  4. questionQuick Video List - How do I ?
    Want to learn more? Don't have 25 to 30 minutes right now to watch a learning module. Our Quick Videos provide users with smaller bites; learn to perform specific tasks, review screen features, and see how your shop management software works best. Enter Customer Data (2:55) Enter Vehicle Data ...
  5. questionHow to Export Data (Envelope icon)
    This is the routine to export data from the Print Preview screen; installation of select files will activate the 'envelope' icon. This allows you to “print” this data to a file format on disk, Excel spreadsheet, etc. 1) Copy contents of the X:\Utils\CRPE32 directory on the RED inst ...
  6. questionCRPE32 Copied; Print Preview "envelope" icon still not activated?
    Question: I copied the CRPE32.dll files from the shop mgmt installation CD. Why isn't the print preview envelope active? Answer: It sounds like you've copied the folder; the instructions call for the copying of the FILES in the CRPE32 folder, not the folder itself. The envelope still appears in ...
  7. questionF12 Profit Wheel Does Not Work
    Symptom: When user clicks on the Check Profit button from the Order screen or press F12 key, nothing happens. Secondly, during the installation of the Management software they may receive an error saying, "Graph32.ocx failed to self-register or unregister, The Specified Module Cannot be found" ...
  8. questionNetwork Admin Guide
    To get answers to most questions about networking our products, consult the Network Administrator's Guide at the link below: http://www.mitchellsupport.com/docs/Network%20Administrator.pdf
  9. questionSetup Disposal Fee For Tires
    Let’s look at fees/taxes applied by Fees button or by Attached Parts method, so as to be automatically applied when you sell tires. Some users report having two constant sales considerations that are associated with tire sales; one is the state tire tax, the second is a tire disposal fee. ...
  10. questionInventory Worksheets + Update
    Q: Getting ready to do annual inventory; are there reports to use during the actual inventory process? When finished, is there a faster way to update the item QOH (quantity on hand) than using Inventory search screen and opening one record at a time? A: Yes, under the Inventory tab there are sev ...
  11. questionSE Using Report Export Option
    The attached documentation explains how to use the Export Report option visible on the print preview with any selected report. If you prefer to use filters to build your own custom export data file look at this entry: http://m1faqs.com/knowledgemanager/questions.php?questionid=200
  12. questionSE Using Custom Data Export Option
    The attached documentation explains how to use filters to create a custom Export Data file. If you prefer to export existing report data with Export Report option visible on the print preview with any selected report, look at this entry: http://m1faqs.com/knowledgemanager/questions.php?questioni ...
  13. questionFix To Open WorldPAC From Manager
    NOTE: Mitchell 1 Tech Support cannot assist with this issue; the information within is provided as a courtesy. Fixing the WorldPAC access from shop management software problem caused by 3rd party firewall settings. Adjust HTTP scanning. #1 - Open the ESET Smart Security, then push F5 (Advanced ...
  14. questionPercentages - calculating Markup and Margin
    Percentages Margin The percentage margin is the percentage of the final selling price that is profit. Markup A markup is what percentage of the cost price do you add on to get the selling price. These are different, a selling price with a margin of 25% results in more profit than a selling pri ...
  15. questionExport To Excel 2002/2007
    Use the attached document to export shop mgmt data to Excel spreadsheet file. NEW! We've added a version that covers this procedure when using Excel 2007. NOTE 1: If you're using a ShopKey product, the database options will differ from those show in this documentation. Substitute ShopKey SW or S ...
  16. questionNAPA Catalog slow
    Problem: Napa catalog is very slow Cause: Log file is too large Solution: Select the text menu item 'Setup', then select 'Diagnostic Reports'. When the Diagnostic Reports window opens, remove the check marks from all checked boxes and click OK to save changes.
  17. questionWindows 7.0 Support
    Windows 7 Mitchell 1 now has answers for customers using or considering using Windows 7. Mitchell 1 customers can call 888.724.6742 or Contact Us. Solutions will vary by product.
  18. questionFiguring Shop Overhead
    The shop management software includes a Profit Wizard (F12) to see at a glance how your shop's profit picture looks on the particular order being viewed. We know there are other factors beyond part, labor or sublet cost, so a couple additional fields are provided to enter overhead costs. This wi ...
  19. questionRestore OD5.com/SK5.com After Reinstall or Update
    If user loses access to web-based repair and/or estimating after reinstall of mgmt software running (or more rarely a quarterly shop management update by Winner's Circle or Supercharged CD), the user should check the configuration as it may have reverted to expecting DVD for content. To access t ...
  20. questionInstall 5.x Shop Mgmt Training Videos
    If your 5.x shop management program was installed without the training videos developed specifically for the product, you may add them after the fact with your shop management installation CD. Follow these steps: 1. Place the shop management installation CD into your CD/DVD drive; press and hold ...
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