NAPA Catalog slow
Problem: Napa catalog is very slow Cause: Log file is too large Solution: Select the text menu item 'Setup', then select 'Diagnostic Reports'. When the Diagnostic Reports window opens, remove the check marks from all checked boxes and click OK to save changes.
- Windows 7.0 Support
Windows 7 Mitchell 1 now has answers for customers using or considering using Windows 7. Mitchell 1 customers can call 888.724.6742 or Contact Us. Solutions will vary by product.
- Figuring Shop Overhead
The shop management software includes a Profit Wizard (F12) to see at a glance how your shop's profit picture looks on the particular order being viewed. We know there are other factors beyond part, labor or sublet cost, so a couple additional fields are provided to enter overhead costs. This wi ...
- Restore OD5.com/SK5.com After Reinstall or Update
If user loses access to web-based repair and/or estimating after reinstall of mgmt software running (or more rarely a quarterly shop management update by Winner's Circle or Supercharged CD), the user should check the configuration as it may have reverted to expecting DVD for content. To access t ...
- Install 5.x Shop Mgmt Training Videos
If your 5.x shop management program was installed without the training videos developed specifically for the product, you may add them after the fact with your shop management installation CD. Follow these steps: 1. Place the shop management installation CD into your CD/DVD drive; press and hold ...
- Change Vehicle Ownership
Change Ownership function is available to users in the 3 tab file maintenance view. This is accessed by using Utilities menu and selecting Customer or Vehicle screen (depending on which information you're using to find the vehicle). 1. Go to Utilities menu, lookup the current owner 2. Switch t ...
- How To Search Purchase Orders
Click on and use Search on Purchase Orders by Vendor, Part #, date range, etc.
- Personalize Your Letters & Postcards
The shop management software includes Followup Letters & Postcards that shop should take advantage of. This means that the template letters should be adjusted and personalized before sending them out. We encourage shops to create new letters as well. The sample below shows how to access the setu ...
- Use Part To Handle Fee Or Tax
Here's how to use the part mechanism to handle unusual tax or fee items;
- Remove Words From Custom Dictionary
Need to remove some "wrong" words from your custom dictionary so that they are considered misspelled again? Here's how: 1. Close down your shop management software first. 2. Locate the custom.vtd file in the mdb folder where your shop management software is installed (Manager Plus path shown) 3. ...
- "Main dictionary not found" Error Performing Spellcheck
UPDATE: Go to http://www.managerfiles.com and run item #18 (number subject to change) - the vspell.exe. Please note that shop mgmt program should be closed before running it. Solution 1: Rename Vspell32.dll, Vspell32.ocx and vspeller.hlp to Vspell32.old, Vspell32.old and vspeller.old. Then cop ...
- Export To Excel 2002/2007
Use the attached document to export shop mgmt data to Excel spreadsheet file. NEW! We've added a version that covers this procedure when using Excel 2007. NOTE 1: If you're using a ShopKey product, the database options will differ from those show in this documentation. Substitute ShopKey SW or S ...
- TIP: Search By First Name
TIP: To find a customer by first name, type a comma (",") then a few letters of the first name. All of the first names that match those characters will be listed for you to select from. An example is shown below:
- SE 6.x Create a User
Screen preferences (column locations + width) are stored to a User name. Whether users migrate from legacy 5.9.x software or start with SE 6.x as a new program, it is important to know how to create at least one User name to record preferences to. The following video is an except of a more detai ...
- Shop Mgmt Keyboard Shortcuts
Attached is a document (shortcuts.pdf - download link below) that displays all of the keyboard shortcuts per screen in the shop management software. It applies to both legacy 5.9.x or the newer 6.x SE versions. It is organized by 'Common to Most Screens' followed by Work-In-Progress, Customer, V ...
- Configure Shop Mgmt To Email Est/RO/Inv etc.
How to Configure Manager to email docuements pdf Attachements PDF Factory installs as another printer option allowing shop mgmt users to email Estimates, Revisions, Invoices or any Reports to their customers. It can be assigned to either the Print or Fax buttons in the software as explained i ...
- Flagging RO As Comeback
The Comeback flag is established on the Symptoms screen. It includes a checkbox to establish the linkage between this second RO and the original RO where the problem was believed to be fixed. When the box is checked, a field for entering the ORIGINAL RO/INV#. NOTE: The original valid RO# MUST b ...
- Shop Mgmt Dispatch - Subscription
This is an opportunity for shop mgmt software customers to subscribe to a periodical summary of new training resources made available recently. Here's Tim's update: August 1st, 2009 NEW in Quick Answers - Shop Mgmt User Forum a) How to Subscribe to Topic b) How to use Two Search Tools NEW in Q ...
- Mgmt Files Recommended for Backup EVERY Day
Manager features Automatic Backups. This feature prompts you to automatically back up your data at pre-defined intervals (program startup, shut-down, or end of day) and then copies the files you would need to restore your database to a location you specify. The SMCORE32 (ShopKey = SKCORE32) da ...
- Clearing A Late Fee With F5 Batch
There may be occasions where it becomes necessary to remove a previously assessed Late Fee from a customer's balance. This is accomplished in the (F5) Batch Payment window with a Remove Fee button. Here are the steps: 1. Go to Utilities menu, select Batch Payment (F5 = KB shortcut) 2. Click on ...
